ACI Europe’s greetings


Dear Airport Leader,

ACI EUROPE has joined forces with World Business Partners Corporate Spirit, an HR Intelligence House, and This Is ... , an organization and leadership development practice to offer a state of the art employee engagement survey, the ACI EUROPE AirPeople™ Survey, to member airports. The selected partners are very experienced both in international employee surveys and in the contemporary leadership challenges facing the airport industry.

As I am sure you are aware, airport leaders are increasingly accountable for developing a high performance culture and ensuring that employees are fully engaged with their work and their organisation. A high performance culture is associated with better business results: lower levels of absenteeism, less sick leave, lower turnover, improved productivity and better customer focus. Engaged employees are typically energised, involved in and passionate about their work, speak well of their organization and are more likely ’to go the extra mile’.

This survey has been designed specifically to support Airport Chief Executives, Operational Managers and HR leaders to help achieve a high performance culture and optimise staff engagement. Monitoring and measuring employee perceptions on a regular, objective and systematic basis provides an excellent means for achieving these objectives by pinpointing areas for attention and providing a vehicle for constructive dialogue with staff.

The advantage of a common industry wide survey is that whilst results for any individual airport are confidential, there will be the opportunity over time for European airports to learn from each other, benchmark their results against their peers and share best practice on the factors behind high performance.

Olivier Jankovec

Director General
ACI Europe

Some of the participating airports on the High Performance Airport Culture Surveys on 2014 and 2015:



AirPeople concept consists of airport employee survey and development consulting of the survey results. This systematic method for learning about the state of the working community, including e.g. leadership skills and employee well-being, will help airports to create high performance culture and improve business performance. The ACI EUROPE AirPeople™ employee engagement survey is specifically targeted at the global airport sector.


    follow us in LinkedIn

Contact us