SUOMI
 

CHANGE IN THE AIR

The year 2014 has marked the 100th anniversary of commercial aviation. The impact has been phenomenal. Last year, just a century after the first commercial passenger caught the first flight, over 6.3 billion passengers passed through airports around the world.

Over this period, airports have been going through a massive transformation. They have changed from small landing strips to complex businesses which have to operate as commercial enterprises and manage many diverse and demanding stakeholders.

How can airports raise their game in the face of these rapid changes? Whilst airports differ in ownership structure, size and national culture, all airports have to perform the same basic functions. This provides a great opportunity for airports to learn from each other and develop a shared understanding of what works well.

The development of shared metrics, for example passenger satisfaction data (the ASQ) and environmental measures (carbon accreditation), has been a major catalyst for sector wide change. Once a common language is established, benchmarking becomes a real possibility and best practices can be shared.

This approach has now been extended in European airports to the measurement of organisation culture through the ACI Europe AirPeople™ survey, which has been designed together with Corporate Spirit to enable European airports to benchmark how they are doing in relation to other airports so they can gain a better understanding of what it takes to develop an engaged, motivated and committed high performance workforce.

It’s a major step forward and one which we look forward to developing with the European airport sector and Corporate Spirit over the next few years.

 

DR RICHARD PLENTY AND TERRI MORRISSEY
Directors
This Is… Ltd

 
 

EMPLOYEE ENGAGEMENT SURVEY FOR AIRPORTS

AirPeople concept consists of airport employee survey and development consulting of the survey results. This systematic method for learning about the state of the working community, including e.g. leadership skills and employee well-being, will help airports to create high performance culture and improve business performance. The ACI EUROPE AirPeople™ employee engagement survey is specifically targeted at the global airport sector.

FOR MORE INSIGHTS ON
CREATING HIGH PERFORMANCE AIRPORT CULTURE


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