SUOMI
 

A BETTER VIEW OF THE AIRPORT 

Along with many other types of business, the airport sector is facing the challenge of finding the right balance between investing in capital infrastructure, streamlining operations and developing a high-performing culture that is able to adapt to changing needs and requirements. 

As the speed of change increases and challenges at work become more diverse, the influence of external factors on employee engagement becomes more significant. In the midst of political and economic turbulence, organisations face tougher requirements than ever. Predicting the future has become almost impossible.

Several research projects carried out by Corporate Spirit clearly indicate that when it comes to the airport industry, this development is as real as anywhere else. One of the biggest challenges, from both employer’s and employees’ points of view, is to maintain cost-efficiency while smartly investing in the future. Furthermore, working in an airport environment has several distinguishing characteristics that need to be recognised when making the most of critical issues such as employee engagement and performance.

Corporate Spirit has recently conducted a research investigation that has analysed airport personnel’s views and opinions about their work and organisation culture. At the same time, the critical issues for the organisation and work were examined. The survey was conducted in co-operation with the sector’s European trade body for airports ACI Europe and This Is… Ltd, a company specialising in organisation and leadership development in the airport sector. Six international airports from Europe and Asia participated in the research. ACI Europe’s AirPeople™ concept, developed by Corporate Spirit together with industry specialists This Is…, was utilised in gathering the data.

THE RESULTS REVEAL THE SPEED OF CHANGE

The research indicated that airport work is considered challenging and interesting. Respondents felt that their employers put significant efforts to the wellbeing of employees. At the same time, the regulated nature of the environment seems to be associated with a degree of process formality that can make change difficult to communicate and implement. The results of the research confirm that a high performance culture is a goal worth striving for. After all, by enhancing employee engagement, developing leadership and creating opportunities for performance excellence, organisations – together with committed employees – have better opportunities to build new kinds of competitive advantages.

THE INFLUENCE OF THE GLOBAL BUSINESS ENVIRONMENT AND CULTURAL DIFFERENCES

“The global airport sector is a good example of a workplace with cultural versatility. To draw the right conclusions and determine the right development methods, the research has, at all times, to both reflect the local culture and provide insights into the industry as a whole,” says Juha Ala-Lipasti, Corporate Spirit’s Head of International Operations. ”In addition to benchmarking survey results against the local culture, our clients can utilise our business line expertise in the form of international airport benchmark data.”

The detailed results of the research were presented at Airport Leadership and Change Management Summit, organised by ACI Europe in Munich 1.–3.12.2014

 
 

EMPLOYEE ENGAGEMENT SURVEY FOR AIRPORTS

AirPeople concept consists of airport employee survey and development consulting of the survey results. This systematic method for learning about the state of the working community, including e.g. leadership skills and employee well-being, will help airports to create high performance culture and improve business performance. The ACI EUROPE AirPeople™ employee engagement survey is specifically targeted at the global airport sector.

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CREATING HIGH PERFORMANCE AIRPORT CULTURE


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